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Exceptional service doesn't have to cost you.

Name: Exceptional service doesn't have to cost you.
Uploaded: 2026-10-07T20:27:38.000Z
Duration: 1 min 20 s
Channel: iHeartvip
Description: Exceptional service doesn't have to cost you. It's often as simple as calling a customer by name, holding a door open, going the extra mile to brighten their day. Macy's chairman and CEO Tony Spring shares how the little things have the biggest impact. @macysinc x @macys x @davidnovak #leadership #kindness #customerservice #mindset #ceo

Exceptional service doesn't have to cost you. It's often as simple as calling a customer by name, holding a door open, going the extra mile to brighten their day. Macy's chairman and CEO Tony Spring shares how the little things have the biggest impact. @macysinc x @macys x @davidnovak #leadership #kindness #customerservice #mindset #ceo

By iHeartvip

Published October 7, 2026

From the How Leaders Lead with David Novak community. How Leaders Lead gives you a front-row seat to exclusive conversations with the world’s most iconic leaders across business, sports, and entertainment. Hosted by David Novak, Co-founder and former CEO of Yum!

Posted in Latest Clips. How Leaders Lead gives you a front-row seat to exclusive conversations with the world’s most iconic leaders across business, sports, and entertainment.

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