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Everyone asks, “How are you?” But how often do they actually wait for the answer?

Everyone asks, “How are you?” But how often do they actually wait for the answer?

Everyone asks, “How are you?” But how often do they actually wait for the answer? Tony Spring shares a lesson he learned from an unexpected conversation with a customer at Bloomingdale’s. Tony Spring - Chairman & CEO, Macy's, Inc. @macysinc x @macys x @davidnovak #macys #leadership #communication #customerservice #business

Published October 7, 2026

From the How Leaders Lead with David Novak community. How Leaders Lead gives you a front-row seat to exclusive conversations with the world’s most iconic leaders across business, sports, and entertainment. Hosted by David Novak, Co-founder and former CEO of Yum!

Posted in Latest Clips. How Leaders Lead gives you a front-row seat to exclusive conversations with the world’s most iconic leaders across business, sports, and entertainment.

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